Practical information

Check-in/Check-out

The earliest check-in is at 3:30pm, and the latest check-out at 11am (at 12am for the “Junior-Suite”, “Suite”, “Top-Suite”).

Extended Price List

Half-board accommodation rate: € 100/pers. including breakfast and a 3-course à la carte dinner, (drinks excluded).
Breakfast : € 25/pers. Luxury buffet (or breakfast in your room, not possible in room “Les Forêts” and “Les Villages”)
Breakfast, child to 5 yrs: Free
Breakfast, 5-12 yrs: € 10
Child’s menu -10 yrs (main course and dessert): € 14
Baby cot: Free
Supplementary bed: € 35
City tax: € 0.80/pers./day
Supplementary local tax: € 0.08/pers./day
Pets accepted (excepted in the Luxury Suite ‘Les Cimes’, ‘Les Capucines’,‘Les Mélèzes’): € 25 per day / per pet*

*this price is justified by a systematic rug cleaning in the room after the departure of the animal.

All prices on this site are inclusive of VAT and exclusive of city tax

For a group booking from 5 rooms, dinner is to be taken at the restaurant of the hotel.

Transfer rates :

 

– Transfer to / from Schirmeck train station -> La Cheneaudière
Transfer by driver with private car (Please book until 72 hours before arrival) : € 68
(Other stations: contact us)

– Transfer to / from  Strasbourg-Entzheim Airport -> La Cheneaudière
Transfer by driver with private car (Please book until 72 hours before arrival) : € 195
(Other airports: contact us)

 

Reservation policy

We kindly request our guests to provide us with a valid credit card number and expiry date, together with the international CVC safety code (last three digits on the back of the credit card) to secure the booking. If payment is made by check, your reservation will be held upon receipt of a deposit equivalent to the room rate.

Cancellation policy

The reservation can be changed or cancelled free of charge up to 5 days prior to arrival by 12 (noon) local time. After this time, the total number of nights reserved will be charged.
Example : a night booked for Saturday can be cancelled free of charge, if notice is given by the previous Monday at 12 noon.
In the event of no-show, the entire stay -including ancillary booked services (dinner, spa-treatment …)- will be charged as cancellation fees.
Any request for cancellation shall be made in writing.

Cancellation Policy:
The reservation can be changed or cancelled free of charge up to 5 days prior to arrival by 12 (noon) local time. After this time, the total number of nights reserved will be charged.
Example : a night booked for Saturday can be cancelled free of charge, if notice is given by the previous Monday at 12 noon.
In the event of no-show, the entire stay -including ancillary booked services (dinner, spa-treatment …)- will be charged as cancellation fees.
Any request for cancellation shall be made in writing.

Specific conditions for reservation from 5 rooms :
The reservation can be changed or cancelled free of charge up to 14 days prior to arrival by 12 (noon) local time.
After this time, the total number of nights reserved will be charged.

Specific conditions for New Year’s Package and Christmas holidays from December 24th to 26th:
For cancellation:
– by October 31st : 100% refund of the deposit
– between November 1st and 15th : 70% refund of the deposit
– between November 16th and 30th: 30% refund of the deposit
– After December 1st: No refund of the deposit

In case you need to cancel or reschedule your appointment, we kindly ask you to notify us at least 72 hours before to avoid a 100% charge. Please note that late arrivals will not receive an extension of the scheduled treatment and the service will be fully charged. 

Promotional offers

Promotional offers are not cumulative. Call 00 33 3 88 97 61 64 for more information

Opening time

The hotel is open every day of the year. The reception is open from 8am to 10pm.
The Nature-Spa wellness area is open daily from 9:00am to 7:30pm. The restaurant is open every day for dinner.
The restaurant is open for lunch and dinner on Saturday, Sunday and public holidays in France. Lunch reservations are possible for groups of 10 guests minimum.

 

Further useful information

Colroy La Roche is located in a radio quiet zone with reduced cellular service. Optimal cell phone reception throughout the hotel can therefore not be guaranteed. Each room has a 10-digit phone number allowing you to be reached directly at any time during your stay. We can also provide you with a wireless phone, should you need to be reached in other hotel areas (such as the wellness area or the restaurant …)

 

As the village does not yet have LTE technology, the internet may slow down erratically, and particularly when it experiences strong demand. We apologize for the inconvenience this may cause and thank you for your understanding.

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